RETURN & REFUND

Returns & Refunds

Our policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately we can’t offer you an exchange or refund.

Refunds are issued when an item is defective or damage, or you are not entirely happy with our products.

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To ask for a return or refund please email us at order@neo-fit.co.uk or fill in our contact form with order number, your full name and address, and detail the issue with any pictures if possible please.

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Exchanges

We only replace items if they are defective or damaged.

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Please send us an email at order@neo-fit.co.uk with your order number, full name, address and detail of issue with pictures if possible please.

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Please do not post the damaged or defective item without our pre-agreed consent.

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If agreed, we will replace any item free of charge or issue a full refund.

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The timeline to receive an exchange item will be approximately the same as the initial delivery time.

Shipping

To return your product, please post to:

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KINETIC BIOSCIENCES LTD.

Advanced Technology Innovation Centre

5 Oakwood Drive

LE11 3QF

United Kingdom

Costs

Shipping costs for returned items will only be refunded if agreed in advance. Please email us at 

order@neo-fit.co.uk or fill in our contact form to notify us os a need to return a product prior to sending us the returned item. Please include your order number, full name, address and detail of issue.

KINETIC BIOSCIENCES LTD,

Company registered in England No. 10466495