Return Policy

Returns Policy

 

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Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

 

Only items that meet the Exchange criteria below can be returned. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase (i.e. an e-mail confirmation).

 

Refunds

We do not issue refunds.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@neo-fit.co.uk and your item to:

NEO COSMETICS LIMITED

67 Moulton Road

Leicester

LE5 1BS

United Kingdom

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Shipping

To return your product, you should mail your product to:

NEO COSMETICS LIMITED

67 Moulton Road

Leicester

LE5 1BS

United Kingdom

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over £50 (or equivalent in dollars), you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

NEO Cosmetics Limited, Company registered in England No. 10466495 

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