Question 1

SHIPPING

Accepted Answer

Shipping a return item Please do not ship a return item without our prior consent as we may not be able to refund postage. Please e-mail us first at order@neo-fit.co.uk with your full name, order number and detailing the issue. Expected delivery of item(s) in UK Typically 1-2 business working days. We ship with Royal Mail. Expected delivery of item(s) in Europe Typically upto 5 business working days. Expected delivery of item(s) in Canada Typically within 3-5 business working days with current restrictions. Our product is shipped by a local partner based in Toronto, Canada. Cost of shipping Shipping costs are displayed in checkout as these vary per geographical location (i.e. country).

Question 2

SUBSCRIPTION

Accepted Answer

For any subscription related query, including modifications or cancellations please contact us via the contact form above. Please include your full name, order number (if you know) and the changes you would like to make. We aim to make changes within 24 hours. Where possible we will also cancel future payments within 24 hours.

Question 3

RETURNS, REFUND & ORDER RELATED"

Accepted Answer

I have not received my order Please contact us on order@neo-fit.co.uk with your full name and order number. We will find out what happened and get back to you. Rest assured we’re here to help you. Damaged item/Malfunction Please contact us at order@neo-fit.co.uk with your full name and order number. We will find out what happened and get back to you. Rest assured we’re here to help you. Return costs Please contact us before returning an item as we may not be able to refund postage costs. Other refund or return For any other related query, please read our Policy (found in Footer of this page) or e-mail us on order@neo-fit.co.uk.

Question 4

PROFESSIONAL SPORTS

Accepted Answer

I am a professional athlete. Is NeoFit safe to use? NeoFit is tested for banned substances in sports in accordance to World Anti Doping Agency. With each purchase, we provide the Certificate of Analysis for the batch purchased. If you’d like a copy please contact us at hello@neo-fit.co.uk requesting it.

Question 5

LEAVE A REVIEW, SUGGESTIONS OR COMPLAINTS"

Accepted Answer

Reviews We always welcome feedback. If you’d like to leave a review please e-mail us at hello@neo-fit.co.uk. We also like to share our reviews in social media and on the website, if you’re interested please include a photo as well. You can also find us in Trustpilot. Leave a suggestion We are always looking to improve our service. If you have a suggestion for a new product, service, would like us to be present in your city/country or ask us a solution to a current problem of yours please e-mail us at hello@neo-fit.co.uk. Leave a complaint If your complaint is re: recent order, please contact us at order@neo-fit.co.uk and include your full name, order number and the reason for complaint. For anything else, please email hello@neo-fit.co.uk.

Question 6

USING NEOFIT

Accepted Answer

Where do I apply? We recommend applying to the major muscles used in your sport (i.e. for weightlifting = quadriceps, hamstrings and shoulders). How early can I apply? We recommend applying Pre Workout gel 10 minutes before warm-up to release amino acids during exercise. You can apply up to 30 minutes before.   Apply Post Workout gel when you need to recover, but we recommend up to 30 minutes after exercise for maximum effect experienced. How long does the effect last? Effect for each gel lasts over 4 hours.

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