GET IN TOUCH
For any enquiries, please complete the form below and we will be in touch. Alternatively, please e-mail us directly at email@example.com.
Shipping a return item
Please do not ship a return item without our prior consent as we may not be able to refund postage. Please e-mail us first at firstname.lastname@example.org with your full name, order number and detailing the issue.
Expected delivery of item(s) in UK
Typically 1-2 business working days. We ship with Royal Mail.
Expected delivery of item(s) in Europe
Typically upto 5 business working days.
Expected delivery of item(s) in Canada
Typically within 3-5 business working days with current restrictions. Our product is shipped by a local partner based in Toronto, Canada.
Cost of shipping
Shipping costs are displayed in checkout as these vary per geographical location (i.e. country).
For any subscription related query, including modifications or cancellations please contact us via the contact form above. Please include your full name, order number (if you know) and the changes you would like to make. We aim to make changes within 24 hours. Where possible we will also cancel future payments within 24 hours.
RETURNS, REFUND & ORDER RELATED
I have not received my order
Please contact us on email@example.com with your full name and order number. We will find out what happened and get back to you. Rest assured we’re here to help you.
- Please contact us at firstname.lastname@example.org with your full name and order number. We will find out what happened and get back to you. Rest assured we’re here to help you.
Please contact us before returning an item as we may not be able to refund postage costs.
Other refund or return
For any other related query, please read our Policy (found in Footer of this page) or e-mail us on email@example.com.
I am a professional athlete. Is NeoFit safe to use?
NeoFit is tested for banned substances in sports in accordance to World Anti Doping Agency. With each purchase, we provide the Certificate of Analysis for the batch purchased. If you’d like a copy please contact us at firstname.lastname@example.org requesting it.
LEAVE A REVIEW, SUGGESTIONS OR COMPLAINTS
We always welcome feedback. If you’d like to leave a review please e-mail us at email@example.com. We also like to share our reviews in social media and on the website, if you’re interested please include a photo as well. You can also find us in Trustpilot.
Leave a suggestion
We are always looking to improve our service. If you have a suggestion for a new product, service, would like us to be present in your city/country or ask us a solution to a current problem of yours please e-mail us at firstname.lastname@example.org.
Leave a complaint
If your complaint is re: recent order, please contact us at email@example.com and include your full name, order number and the reason for complaint. For anything else, please email firstname.lastname@example.org.
Where do I apply?
We recommend applying to the major muscles used in your sport (i.e. for weightlifting = quadriceps, hamstrings and shoulders).
How early can I apply?
How long does the effect last?
Effect for each gel lasts over 4 hours.